Did you try to generate your IBAN in the Picnic app and see the message **"Something went wrong"**? Or is your IBAN creation showing as pending? This error is common and has a simple solution. Let's solve it together.

## Common Causes

-   **Incomplete registration with Monerium** – your IBAN is issued by Monerium, our partner, and your registration there might be pending.
    
-   **Existing account** – you might have created an account with Monerium in the past and didn't complete the process.
    
-   **Temporary network failure** – a connection error might have interrupted the automatic account creation.
    

## How to Resolve

Follow the steps below to complete your registration with Monerium and unlock your IBAN:

1.  **Visit the Monerium website**  
    Go to https://monerium.com
    
2.  **Log in with your Picnic email**  
    Click on **"Log in"**  
    Use the same email registered in the Picnic app  
    \- __Never created a password? Click on **"Forgot your password?"**__
    
3.  **Complete your profile and identity verification**  
    Fill in the requested information  
    Submit the required documents for **identity verification (KYC)**
    
4.  **Return to the Picnic app**  
    Log out  
    Log back in to sync the information  
    The process should now work correctly
    

## Next Steps

Now that your IBAN is unlocked:

1.  **Make a deposit in euros via SEPA**
    
2.  **Use your IBAN to receive transfers from Europe**