When loading your Picnic card with cryptocurrencies, you can only use the coins and networks that appear in the app's list.  
If you try to use an **unsupported crypto**, the deposit **will not be processed** and the funds may not reach your balance.

### What Does “Unsupported Crypto” Mean?

A cryptocurrency is considered unsupported when:

-   It does not appear in the list of available coins on the **crypto deposit** screen;
    
-   It is not compatible with the networks that Picnic supports at that time;
    
-   It has been temporarily or permanently removed for security, liquidity, or maintenance reasons.
    

### What to Do If Your Crypto Is Unsupported

If you received the message or identified that the crypto is unsupported:

1.  **Do not send any amount** to old addresses or from other platforms.
    
2.  Check if there is a **supported equivalent crypto** (for example, another stablecoin or the same coin on another network).
    
3.  If you are on an exchange or external wallet, you can:
    
    -   **Convert** your crypto to one of the supported coins;
        
    -   Then, redo the crypto deposit process on Picnic using the correct coin.
        

> Important: Deposits made in unsupported cryptocurrencies or networks may **not be credited** and may be **irrecoverable**. Always use only the coins and networks shown on the Picnic deposit screen.