Find out what happens when a purchase is authorized at the time, but the merchant cancels it later.

## What Happens

-   The purchase was authorized by the card, but the merchant canceled it afterward.
-   This transaction will still appear in the card's History (even after being canceled).
-   The refund will appear later as a new credit transaction in your History.
-   While the merchant's cancellation is not completed, the purchase may remain in processing status.

## Where to See in the App

1.  Open the Picnic app and tap on History>View All.
2.  Look for the purchase (it may appear "crossed out").
3.  Tap on the transaction to see the details and copy the receipt link if needed.

> Didn't find it right away? Close and reopen the app and wait a few minutes for the network to sync.

## Timeframes

-   Stores and acquirers (machine/gateway) may take up to 7 business days to complete the cancellation.
-   If the merchant does not capture the purchase within this period, the cancellation occurs automatically and the amount returns to your card balance as a new credit transaction.
-   The refund period is up to 5 business days from the date of cancellation.

## What You Can Do

-   Confirm with the merchant if the cancellation was sent.
-   Monitor your History to find the refund.

## Quick Notes

-   Where the money goes: back to the Picnic card balance ($USD).
-   History: the original purchase remains listed; the refund appears a few days later as another transaction.

> Want details on how the refund appears and how to confirm it? Also see: **“**[**Refund on Picnic Card: How It Works and Where to See**](https://help.usepicnic.com/hc/picnic/articles/estorno-no-cartao-picnic-como-funciona-e-onde-ver)**”**.