When performing operations on Picnic, you might encounter error messages or limitations. See below for the main situations and how to act in each case.

## 1\. Account Ownership

Ensure that the **bank account is in your name**.  
Transactions between third-party accounts **are not allowed** and will be automatically declined.

## 2\. Available Limit

Monitor your **deposit and withdrawal limit within the 30-day period**.  
If the limit is exhausted, the operation cannot be completed until the cycle renews.

## 3\. Unexplained Error Message

Since operations depend on responses from the **blockchain**, temporary instabilities may occur.  
In these cases, the recommendation is to **wait a few minutes** and try again after the network stabilizes.

## 4\. Restart Your Session

If the problem persists, do the following:

1.  **Log out of your account**.
    
2.  **Log back in**.
    
3.  Try to perform the operation once more.
    

Next Steps  
[Why Isn't My Pix Withdrawal Working](https://help.usepicnic.com/hc/picnic/articles/por-que-meu-saque-pix-nao-funciona)   
[Pix Withdrawal Left the Card but Didn't Reach the Bank Account](https://help.usepicnic.com/hc/picnic/articles/saque-pix-saiu-do-cartao-e-nao-caiu-na-conta)  
[Why Can't I Make Deposits and Withdrawals](https://help.usepicnic.com/hc/pt-br/articles/45219167303955)