## What are passkeys?

Passkeys protect your account using your phone's biometrics. You use fingerprint or facial recognition instead of passwords. It's faster, more convenient, and secure.

## Why does "USB security key" or QR code appear?

Some Android phones don't have the password manager enabled. This happens with brands like **Xiaomi**, **Samsung**, **Motorola**.

Without a configured manager, the phone doesn't offer the biometric option. Instead, it shows alternatives like USB or QR code.

The solution is simple: just activate a password manager.

## How to solve it in 5 steps

**Step 1:** Open the phone's **Settings** (gear icon).

**Step 2:** Find the Google settings. Depending on the phone, the path might be:

-   Settings > Google
-   Settings > Accounts > Google
-   Settings > Passwords and Security

**Step 3:** Within Google, look for:

-   **Autofill** > **Passwords and Autofill**
-   or **Password Manager**

**Step 4:** Choose **Google** as the default manager. Apps like **1Password** or **Bitwarden** also work.

**Step 5:** Open the Picnic app and try to create your passkey again. The biometric option should appear normally.

## Still need help?

If the problem persists, contact our support. Send:

-   **Brand and model** of the phone
-   **Android version** (in Settings > About phone)
-   **What appears on the screen** when trying to create the passkey

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## Frequently Asked Questions

### Do I need to install any extra apps?

Not necessarily. Most Android phones already have the Google Password Manager installed, you just need to activate it as the default manager. If you prefer, you can also use apps like 1Password or Bitwarden.

### Does it work on any Android version?

Passkeys are compatible with **Android 9 or higher**. If your phone is updated, it should work normally.

## See also

-   [Security and self-custody at Picnic: how your passkeys protect your account](https://help.usepicnic.com/hc/picnic/articles/seguranca-e-auto-custodia-no-picnic-como-suas-chaves-de-acesso-protegem-sua-cont)
-   [How to recover or replace your passkey at Picnic](https://help.usepicnic.com/hc/picnic/articles/como-recuperar-ou-substituir-sua-chave-de-acesso-no-picnic)