Some users are experiencing unavailable deposits and withdrawals via Pix due to a payment provider policy update. This measure does not affect card usage.

**What changes now**  
• Pix deposits disabled for the affected account  
• Pix withdrawals disabled for the affected account  
• Card usage remains normal  
• Crypto deposits and withdrawals remain available on the web browser

**Immediate alternatives**  
• Send and receive crypto through the platform via the web version: usepicnic.com  
• If you have a euro account with IBAN, use SEPA transfers when applicable

**What Picnic is doing**  
• Evaluating and integrating new features for possible support in these cases

**How to stay updated**  
• Periodically check our Help Center