**The CVV code is:**

-   Located on the back of the card (3 digits)

**The card PIN is:**

-   Pre-set, there are no options to reset it at the moment
-   Access the app and click on View PIN

**If the code doesn't work:**

1.  Make sure to enter only the 3 numbers from the back
2.  Check for confusion between 0 and O, 6 and G

**Unreadable or erased code:**

1.  Cancel the current card directly in the app
2.  Request a new card immediately, also directly in the app

**Questions about card PIN/password:**

-   Check the following article: [Purchase Rejected - Incorrect PIN](https://help.usepicnic.com/hc/picnic/articles/compra-rejeitada-pin-incorreto)