**Important Context**

-   It is the user's responsibility to **check in advance** which assets and networks are supported. To do this:
    1.  Go to the **Buy Crypto** tab in the app/web.
    2.  In the **Search** field, type the name of the asset.
    3.  Open the asset's page to see which blockchains it is accepted on.

**Possible Causes**

-   Deposit was made on a network different from the one supported for that asset.
-   Blockchain confirmations are still in progress.
-   Insufficient number of confirmations or network congestion.
-   Incorrect or expired address used (old asset addresses may change).

**What Happens in This Case**

-   If you used the correct asset and network, the balance will be credited once the confirmations are completed (you can track this on block explorers like polygonscan.com - enter your destination wallet address and check the section called Token Transfer (ERC-20).
-   If you used an asset or a **network not yet supported by Picnic**, the funds won't appear in the interface, but they **remain secure on the blockchain** linked to your wallet address.

**What You Can Do**

1.  Confirm on the blockchain explorer (Polygonscan, Basescan, etc.) if the transaction was completed.
2.  In Picnic, check under **Buy Crypto > Search** if the asset is accepted on that network.
3.  Wait for the confirmations, which may vary depending on the blockchain (in some cases it may take time).
4.  If you sent it on an unsupported network, use your **Picnic smart wallet in other interfaces** to view and manage your funds:  
    [How to Install Your Picnic Wallet on Rabby](https://help.usepicnic.com/hc/picnic/articles/como-acessar-sua-carteira-em-outra-interface)