This article explains, in a straightforward way, how to withdraw tokens that are in the **card wallet (Safe on the Gnosis Chain)** and bring them to the **main Picnic wallet** on Gnosis.

## When to Use

Use this guide if you **have assets incompatible with the card, sent via** the Gnosis Chain.

## Direct Access

**URL:** `https://usepicnic.com/app/card/safe-assets`

> You need to be logged into Picnic with **email and verification code (OTP)**.

## Step-by-Step

1.  Access the URL above (while logged in).
2.  Select the **asset** you want to withdraw.
3.  Click on **“Withdraw”**.
4.  If you are connected with an **external wallet**, sign the message when prompted.
5.  Wait **3 to 5 minutes**.

## What Happens Next

The token will be transferred to your **main Picnic wallet** on the **Gnosis Chain**. From there, you can:

-   ✅ **Withdraw to a bank account**
-   ✅ **Transfer to another crypto wallet**
-   ✅ **Convert to other tokens**
-   ✅ **Use normally on Picnic**

## Important Information

-   **Time:** processing usually takes **3–5 minutes**.
-   **Limitation:** you can withdraw **only 1 asset at a time**.
-   **Tracking:** the transaction **may not appear in the app history**.
-   **Completion:** you **can close the page**; the process continues in the background.

## If It Doesn't Work

If after **5 minutes** the balance **does not appear** in your Picnic account, **open a support ticket** through the app or Help Center providing:

-   Picnic account email
-   Asset and amount
-   Approximate date/time of the request
-   (Optional) Transaction hash, if you have it

### Quick Tips

-   If the external wallet signature fails, reconnect the wallet and try again.
-   Make sure you selected the **correct asset** before clicking **“Withdraw”**.
-   If you have multiple “stuck” tokens, **repeat the process** for each one.