When you try to access your Picnic account on your computer, your **passkey** is usually saved on your phone. In that case, the site displays a QR code so you can authenticate using your phone. Here's how it works.

## Step by step

1.  On your computer, open the browser and go to **www.usepicnic.com**.
2.  Enter your account email and click **Continue**.
3.  You'll see a screen asking for your passkey. If the browser asks whether to "use a passkey from this device" or "use a passkey from another device", choose the second option (or select "phone" / "QR code", depending on your browser).
4.  A **QR code** will appear on the PC screen.
5.  Pick up your **phone** (the one where the passkey was created) and open the default **camera app**.
6.  Point the camera at the QR code on the PC.
7.  The phone will show a **notification** asking you to sign in to the site. Tap the notification.
8.  The phone will ask for your **biometrics** (fingerprint or Face ID). Authenticate.
9.  Done! Access on the PC is unlocked automatically.

## Requirements for the QR code to work

-   **Bluetooth** must be enabled on both devices (PC and phone). The system uses Bluetooth to confirm the devices are near each other.
-   PC and phone must be in the **same environment** (physically close).
-   The **passkey** must be registered on the phone.
-   On Android, the phone must have an **active password manager** (usually Google Password Manager).

## Common issues

### The phone doesn't read the QR code

-   Make sure you're using the phone's **default camera app** (don't use third-party apps).
-   Increase the brightness of the PC screen to make scanning easier.
-   Try moving the phone closer to the QR code.
-   On Android, check that the **password manager** is enabled. See: [Passkeys on Android: how to set up](https://help.usepicnic.com/hc/picnic/articles/passkeys-on-android-how-to-set-up).

### The QR code doesn't appear on the PC

-   Try another browser (Chrome, Firefox, Edge).
-   Check whether the passkey has ever been registered — if no passkey exists, there's nothing to use.
-   Clear the browser cache and try again.

### I scanned the QR code, but no notification arrived on the phone

-   Check **Bluetooth** — it must be enabled on both devices.
-   Move the phone closer to the PC.
-   Make sure system notifications are enabled on the phone.

### "Fido" or a different screen appears instead of the QR code

"Fido" is the name of the technical standard behind passkeys — it can show up on some browser screens. Just follow the flow: choose the option to use your phone or QR code to authenticate.

## What if I don't want to use my phone every time?

You can **register an additional passkey directly on the PC**. After logging in once, go to Settings → Security → Add new passkey. That way, the PC gets its own passkey and you no longer need the QR code on that device.

## See also

-   [How to sign in to my Picnic account](https://help.usepicnic.com/hc/picnic/articles/how-to-access-your-picnic-account)
-   [Passkeys on Android: how to set up](https://help.usepicnic.com/hc/picnic/articles/passkeys-on-android-how-to-set-up)