**Important:** Picnic is **optimized for email login**. For advanced users, it is possible to **create/log in with an external wallet** in the **browser**. **The app does not allow** login with an external wallet, and the **web experience** with an external wallet may be **more limited**.

## Before You Start

-   **Updated Ledger:** use **Ledger Live** to update firmware and apps (network you intend to use).
    
-   **MetaMask or Rabby installed:** browser extension ready to **connect hardware wallet**.
    
-   **Security:** **never** type your **24-word phrase** on a computer/phone. Only sign what you understand.
    

## Step-by-Step (Browser)

1.  **Prepare the Ledger**
    
    -   Connect the Ledger via USB and **unlock** it.
        
    -   Open the **network app** on the Ledger (e.g., Gnosis Chain).
        
2.  **Connect the Ledger to MetaMask, Rabby, or another extension**
    
    -   Open the extension.
        
    -   Choose **“Connect hardware wallet”** and select **Ledger**.
        
    -   Follow the instructions to **choose the account** (address) you will use on Picnic.
        
3.  **Log into Picnic (web)**
    
    -   Access Picnic in the **browser**.
        
    -   If you want traditional login, use **email**.
        
    -   For **external wallet**, choose **“Log in with wallet”** and **authorize in MetaMask/Rabby** (linked to Ledger).
        
    -   Confirm **signature** requests when they appear.
        
4.  **Use Picnic as Usual**
    
    -   With the account connected, follow the **Help Center articles** for **deposits, transfers, buying ETH**, etc.  
         
        
        **Important:** once the Picnic wallet is created with an external wallet, it cannot be accessed later through another method. If the external wallet is lost, the user will also lose access to the Picnic wallet.
        

## If Something Doesn't Work

-   Close and **reopen the network app** on the Ledger.
    
-   **Reconnect the Ledger**, change the USB port/cable, and **restart the browser**.
    
-   In MetaMask/Rabby, **remove and reconnect** the extension.
    
-   Check if the **selected network** in the extension matches the **network used on Picnic**.
    
-   Review the **Help Center articles** related to your flow (e.g., **loading the card**, **buying GNO**, **using cashback**).