If you're seeing the message **'Failed to create Candide subscription'** in the Picnic app when opening the home screen or when tapping **'Verify existing passkey'**, this article explains why it happens and shows the right way to keep using your account normally.

## Symptoms

You open the Picnic app and, on the passkey screen, one of these behaviors appears:

-   An error message with the text **'Failed to create Candide subscription'**.
-   The screen freezes when you tap **'Verify existing passkey'**.
-   The continue button spins, goes back to the start, or shows the error above right after login.

## Why this happens

This behavior appears when your **main Picnic login is through an external wallet**, such as MetaMask, Rabby Wallet or similar, rather than email login.

Today, managing your account with an external-wallet login is only available on **Picnic Pro**, our web version at [www.usepicnic.com](https://www.usepicnic.com). The passkey flow in the app was designed for accounts that sign in with email, so it can't complete when it detects an external wallet as the main login method.

The **'Failed to create Candide subscription'** message is an internal app notice that appears exactly in this case. Your account is active and your balances remain normal.

## How to fix it

To access and manage your account, follow the step-by-step below on a **computer**:

1.  Open your browser (Chrome, Edge, Brave, Firefox or Safari).
2.  Go to [**www.usepicnic.com**](https://www.usepicnic.com).
3.  If you're still logged in from a previous session, **log out**.
4.  On the login screen, choose the **Wallet** option.
5.  Connect the **same external wallet** you used when you created your account (MetaMask, Rabby or another compatible wallet).
6.  Once connected, you'll have access to Picnic Pro, with all of your account's features available.

For now, this flow on the computer is the official path for accounts with external-wallet login.

## Important points

-   Your **balances and your card remain active**. The error in the app is just a flow limitation — it doesn't affect your money.
-   You **don't need to create a new account**. Signing in with your external wallet on Picnic Pro takes you to the same account you already have.
-   Don't try to switch login types (from external wallet to email) without talking to our support team first. That process can split balances and create unnecessary friction.

## Frequently asked questions  

### Can I use the mobile app after logging in to Picnic Pro?

Accounts with external-wallet login mainly use Picnic Pro on the computer, where all the account-management features live. You can keep an eye on balances from your phone's browser at [www.usepicnic.com](https://www.usepicnic.com).

### Does the 'Failed to create Candide subscription' message mean my account is blocked?

No. It's how the app signals that this specific flow doesn't apply to your type of login. Your account remains active and your balances are safe.  

## See also

-   [Picnic Pro: Focused on crypto and DeFi](https://help.usepicnic.com/hc/picnic/articles/picnic-pro-foco-em-cripto-e-defi)
-   [How to log in to my Picnic account](https://help.usepicnic.com/hc/picnic/articles/como-entrar-na-minha-conta-do-picnic)
-   [How to access your wallet in another interface](https://help.usepicnic.com/hc/picnic/articles/como-acessar-sua-carteira-em-outra-interface)
-   [How to recover or replace your passkey on Picnic](https://help.usepicnic.com/hc/picnic/articles/como-recuperar-ou-substituir-sua-chave-de-acesso-no-picnic)
-   [Using the same account on your phone and on your PC](https://help.usepicnic.com/hc/picnic/articles/usar-a-mesma-conta-no-celular-e-no-pc)
-   [Security and self-custody at Picnic: how your passkeys protect your account](https://help.usepicnic.com/hc/picnic/articles/seguranca-e-auto-custodia-no-picnic-como-suas-chaves-de-acesso-protegem-sua-cont)

If the problem persists even after following the steps above, talk to us through the chat on the Picnic website or the chat inside the Picnic app.