Simple steps to avoid declines due to balance synchronization. Use this information before paying, especially if you just loaded the card.

## 1-Minute Checklist

1.  **Load the card** (the deposit goes **directly to the card in $USD**).
2.  Wait **a few minutes** for the network to recognize the new balance.
3.  **Close and reopen the app** to refresh.
4.  Go to **Card → Balance** and confirm that the **amount covers the purchase** (including any merchant fees).
5.  Wait 3 to 5 minutes before making a purchase.
6.  When paying, **avoid multiple consecutive attempts**. If declined, review and try **only once more** after waiting.

## Quick Notes

-   Whenever possible, load the card in advance so the network has time to synchronize and release the balance.

## Loaded but Can't Find My Balance

Check the following articles  
  
[PIX Deposit Didn't Reflect on the Card](https://help.usepicnic.com/hc/picnic/articles/deposito-pix-nao-caiu-no-cartao)

[Sent PIX from an Account in Someone Else's Name](https://help.usepicnic.com/hc/picnic/articles/enviei-pix-de-uma-conta-em-nome-de-outra-pessoa)

[Picnic Card Fees and Limits](https://help.usepicnic.com/hc/picnic/articles/limites-do-cartao-picnic)