Activating the dollar account (Noah partnership) undergoes an automatic security check that takes, on average, 3 minutes. If your account was not approved or the verification failed, check the reasons below:

### 1\. Do You Have the Euro Card?

Currently, the dollar deposit account is **exclusive to Picnic Dollar card users**. If you chose the Euro card during your registration, you won't be able to activate the Noah account on this account.

### 2\. Documentation and Selfie

Identity verification failure usually occurs due to:

-   **Unreadable photos:** The document was blurred or had light reflection.
    
-   **Expired document:** Make sure to use a valid ID (RG or CNH).
    
-   **Dark environment:** When doing facial verification, be in a well-lit place without accessories (sunglasses, hat, etc.).
    

### 3\. Manual Review

If your data was submitted correctly but the account was not approved within 24 hours, your request might have gone into a **manual review**.

**What to do?** Contact our support team via email at oi@usepicnic.com so we can analyze the specific reason with our banking partner.