Did you open your wallet and notice that your crypto balance hasn't updated? Check out the main reasons below and how to resolve them.

## How Balance Updates Work

Picnic shows your balance in real-time, but this process depends on the **confirmation of the blockchain and whether the user is connected to the same wallet where the funds were deposited**.  

## Most Common Reasons

-   **Network Overload:** during peak usage times, confirmations may take longer.
    
-   **Pending Transaction:** if there aren't enough confirmations yet, the balance won't appear updated.
    
-   **Incorrect Login:** if you logged in with a different address or login method, the displayed balance might be from another wallet (a wallet you've never used, for example).
    

## What to Do

1.  Check the transaction status on the **network explorer** (Etherscan, Polygonscan, etc.).
    
2.  Confirm that you are logged in with the **same address** as the transaction (search for Picnic emails in all your email inboxes and also check your Picnic account for Transaction History; if there are no transactions, it means you're accessing a newly created account).
    
3.  Wait a few minutes: in many cases, the balance updates automatically.
    

## Important to Know

Picnic **does not move** balances between wallets or environments **without your action**. If you don't see an amount, it's most likely that you're **in the wrong login/tab**.

  

## Next Steps

If you still notice a difference between the displayed balance and the actual balance:

-   [Learn how to check your transactions directly on the blockchain →](https://help.usepicnic.com/hc/picnic/articles/aprenda-a-consultar-suas-transacoes-direto-na-blockchain)[](https://help.usepicnic.com/hc/picnic/articles/aprenda-a-consultar-suas-transacoes-direto-na-blockchain)