**⚠️ Can't log in?** If the app keeps spinning, Face ID / fingerprint doesn't appear, or you switched phones, this article **does not apply**. **Do not uninstall the app** — it destroys the session and complicates passkey recovery. Search for "passkey" or "account recovery" for the right path.

**Update the app:**

-   Make sure you are using the latest version of the Picnic app.
-   Go to your device's app store (Google Play Store for Android or Apple App Store for iOS).
-   Search for "Picnic" and see if there is any update available. Install it immediately.

## For investments and advanced features

Remember that the Picnic Card mobile app is primarily focused on managing your card.

-   **To access crypto investments, Easy Income products, and other advanced features of your smart wallet, use the web version of Picnic:**
    -   Visit [usepicnic.com](https://usepicnic.com) on a computer or mobile browser.