When you register a new access key (passkey) on your Picnic account, it automatically enters a **7-day activation period**. This timeframe is a security layer to protect you.

#### **Why is there a 7-day period?**

The 7-day period exists to protect your account. If someone tries to create a new passkey without your authorization, you have 7 days to cancel the process with your original passkey.

This security window ensures that only you can take control of the account.

#### **What happens during the 7 days?**

During the activation period:

-   The **new passkey cannot** access the account or authorize transactions.
-   The **original passkey remains active** and works normally.
-   You can **cancel the process** at any time using the original passkey.

After 7 days, the new passkey becomes the only active one. The original passkey is automatically deactivated.

#### **I no longer have access to my original passkey**

If you no longer have the original passkey, you cannot cancel the process or access the account during the 7 days.

Wait for the period to end. After 7 days, the new passkey will be active, and you will regain access normally.

#### **How to cancel the recovery process**

If you started the process by mistake and still have access to the original passkey, follow these steps:

1.  Open the Picnic app or go to [usepicnic.com](https://usepicnic.com).
2.  Log in with your **original passkey**.
3.  Cancel the recovery process on the red banner on the home screen.

If you need help, contact our support.  
  
see also

[How to share your account access key](https://help.usepicnic.com/hc/picnic/articles/como-compartilhar-a-chave-de-acesso-da-sua-conta)

[Passkeys on Android: how to set up](https://help.usepicnic.com/hc/picnic/articles/passkeys-no-android-como-configurar)